Terms of Service

These Terms and Conditions (hereinafter referred to as "these Terms") govern the terms and conditions of use for the website "DIGAWEL ONLINE STORE" (hereinafter referred to as "this Site") operated by RENI Co., Ltd. (hereinafter referred to as "the Company"). This Site is intended for the purchase of products (including tickets and participation rights to events, etc.) offered by businesses affiliated with the Company (hereinafter referred to as "Exhibitors"). The Company is entrusted with the business related to the sale of the Exhibitors' products, and the sales contract for the products is concluded between the Exhibitor and the user who purchased the product.

Article 1 Scope of Application of These Terms and Conditions

These Terms and Conditions apply to all individuals who access this website directly or indirectly, purchase products through this website (including "Members" as defined in Article 3 below, hereinafter referred to as "Users"), and to our company.
Regarding services provided by our company to users other than this website, the terms and conditions for the use of those services, which are separately stipulated by our company, shall apply, and these Terms and Conditions shall not apply unless otherwise specified in those terms and conditions.
We may, at our discretion, modify these Terms and Conditions if any of the following conditions apply:
1. If the changes to these Terms of Service are in the general interest of the users
2. If the changes to these Terms and Conditions do not contradict the purpose of the contract and are reasonable in light of the necessity of the changes, the appropriateness of the changed content, the content of the changes, and other circumstances related to the changes, then the changes may be made.
When we amend these Terms and Conditions pursuant to the preceding paragraph, we will notify users of the fact that these Terms and Conditions have been amended, the content of the amended Terms and Conditions, and the effective date thereof, for a reasonable period until the effective date of the amended Terms and Conditions, by posting them on our website or by other methods separately determined by us.
If a user uses this site after the effective date of the revised Terms of Service, the user will be deemed to have agreed to the revised Terms of Service.
If any part of these Terms of Service is amended, only the amended Terms of Service will apply to the use of this site for both the user and our company, and both the user and our company shall abide only by the amended Terms of Service.
In the event of any discrepancy between the content of these Terms and Conditions and the explanations, help, Q&A, postings, guidelines, etc. on this site outside of these Terms and Conditions (hereinafter referred to as "Regulations"), the Regulations shall prevail. However, this shall not apply if the Regulations explicitly state that these Terms and Conditions shall prevail.

Article 2 Use of this website

Users shall use this site in accordance with laws and regulations, these Terms of Service, and any other terms and conditions separately established by our company, such as our Privacy Policy.
Minors, adults under guardianship, adults under curatorship, and adults under assistance may not use this site unless they are operating it through their legal representative or have obtained the prior consent of their legal representative.

Article 3 Members

In these Terms and Conditions, "Member" refers to a user who has agreed to these Terms and Conditions and has registered as a member of this site in accordance with these Terms and Conditions.
Users shall agree to these Terms and Conditions and then apply for membership registration (hereinafter referred to as "Registration Application") by setting and entering their gender, date of birth, postal code, email address, and password on the membership registration page of this site, in accordance with the method separately specified by the Company.
Our company may refuse to approve a registration application if it is found that any of the following conditions apply.
1. If a user has had their membership canceled or other disciplinary action taken against them due to a violation of the terms and conditions of services provided or previously provided by our company, or for any other reason.
2. If the information provided by the user to our company during the registration application process contains false information,
3. If the user has previously committed any of the acts stipulated in Article 16, Paragraph 1
4. If a person wishing to register as a member violates Article 17, Paragraph 1
5. If we reasonably determine that any of the above items may apply
6. In other cases where we reasonably determine that approving the registration application would be inappropriate for the operation or management of this site.
Upon approving a user's registration application, our company will issue an ID and password to be used for logging into this site.

Article 4 Changes to Registration Details

If any or all of the user's registered information, such as name, address, telephone number, or other details, changes, the user shall immediately update their registered information using the method separately specified by the Company.
Unless there is willful misconduct or gross negligence on our part, we shall not be liable for any damages, losses, expenses, or disadvantages incurred by the user as a result of the user's failure to change their registration details in accordance with the preceding paragraph.

Article 5 Withdrawal Procedures

Users can withdraw from the service by following the procedures separately stipulated by our company.
Users will lose their membership status when we receive a withdrawal request from the user in accordance with these Terms and Conditions.

Article 6 Suspension of use of this site, cancellation of membership registration, etc.

If it is discovered that a user falls under any of the following categories, our company may, without prior notice or warning to the user, suspend the user's use of this site, cancel their membership registration, or take any other measures that our company deems appropriate.
1. If a user has been suspended from using the service, had their membership canceled, or received other disciplinary action due to a violation of the terms and conditions of the services provided or previously provided by our company, or for any other reason.
2. If the information provided by the user to our company contains false information
3. If a user violates these Terms of Service (including minor violations) (including, but not limited to, violations of Article 16, Paragraph 1 and Article 17, Paragraph 1),
4. If the same user maliciously creates multiple accounts
5. In addition, if a user violates any of the terms and conditions set forth by our company
Except in cases of our willful misconduct or gross negligence, we shall not be liable for any damages, compensation, reimbursement, or other liability incurred by the user as a result of measures taken for the reasons stipulated in paragraph 1 of this article.

Article 7 Management of ID and Password

Users are responsible for strictly managing and safeguarding their own ID and password (hereinafter referred to as "login information") used to log in to this site.
Users shall not allow third parties to use their login information, nor shall they transfer, sell, assign, lend, disclose, or leak it.
If a user discovers that their login information is being used fraudulently by a third party, they must immediately contact the company and follow any instructions given by the company.
If the login information submitted in connection with accessing this site is the same as the login information registered with us at the time of member registration application or when changing login information after member registration, we will consider it to be submitted by that member.
Users shall be solely responsible for any damages incurred by them arising from or related to insufficient management of login information, errors or negligence in use, use by a third party, or any other violation of this clause. Except in cases of our willful misconduct or gross negligence, we shall not be liable for any damages, compensation, reimbursement, or other liability.

Article 8 Purchase of Goods

If a user wishes to purchase products through this website, they must apply for the purchase of the products in accordance with the method separately specified by our company.
Following the application in the preceding paragraph, a sales contract for the product shall be concluded between the user and the seller when the user clicks the button to place an order on this site after confirming the information entered by the user and the order details, and subsequently receives an email confirming the order details. In the case of a deferred payment method among the payment methods specified by the Company in the next article, the sales contract shall be deemed to be concluded when the user receives the product.
Notwithstanding the provisions of the preceding paragraph, if a user engages in fraudulent or inappropriate conduct in connection with the use of this site, or violates these Terms of Service (including minor violations) (including, but not limited to, violations of Article 16, Paragraph 1 and Article 17, Paragraph 1), we may take measures such as cancellation, termination, claim for damages, or any other measures that we deem appropriate with respect to the sales contract.

Article 9 Payment Method

Payment for goods is limited to the payment methods separately approved by our company.
When paying by credit card, the user shall comply with the terms and conditions separately agreed upon between the user and the credit card company. Furthermore, in the event of any dispute between the user and the credit card company in connection with the use of the credit card, the user shall resolve the dispute at their own responsibility.

Article 10 Transfer of ownership

Ownership and risk of loss of the goods shall transfer to the user at the time the goods are handed over to the shipping company by our company or a third party affiliated with our company.

Article 11 Returns, exchanges, and withdrawal/cancellation of orders

We will only accept product returns if any of the following conditions apply.
1. If the quality of the product does not conform to the contract (this includes cases where there is damage such as tears, fraying, discoloration, mold, or other damage, or where the quality of the product differs from the description on the sales page of this website).
2. If you receive items of a different type or quantity than what you ordered.
3. In other cases where we determine the product to be defective.
The returns described in the preceding paragraph are only permitted if none of the following conditions apply and the user applies for a return within 7 days of receiving the product, following the procedures separately stipulated by our company. However, if a return application is not submitted within 7 days from the date the return request is made, following the procedures separately stipulated by our company, the return will not be accepted.
1. If used, altered, washed, or dry-cleaned
2. If the product tag or label has been detached or lost
3. If the returned product (including, but not limited to, the box and accessories) is damaged, soiled, lost, or otherwise deteriorated compared to when it was delivered,
4. If the product has an odor, is soiled, or is damaged.
5. For products where the packaging is part of the product, if the packaging is opened...
6. Products that are difficult to return due to their nature, or products that are marked as "not eligible for return or exchange" on the sales page of this website.
Customers must take photos of the entire product and the defective area, and submit them to our support desk using the method specified by the company, along with their order information (order number and name), to request a return.
We will cover the return shipping costs, and we will refund the purchase price of the returned item at the time of purchase, the shipping costs and various fees incurred by the user at the time of purchase, or we will exchange it for a replacement item. However, even if you request an exchange for a replacement item, we may not be able to do so due to product shortages or other reasons.
If a user requests a return and we determine that the return is not possible due to any of the conditions in paragraph 2, the user will be responsible for all shipping costs, handling fees, cash-on-delivery fees, convenience store payment fees, and deferred payment fees incurred at the time of purchase, as well as the costs of returning the item. The sales price of the returned item at the time of purchase will not be refunded. Furthermore, if a user orders multiple items and returns only some of them, regardless of which of the conditions in paragraph 2 applies, the shipping costs, handling fees, and other fees incurred at the time of purchase will not be refunded.
If a user returns goods to us without a valid reason (including, but not limited to, returns, refusals to accept, and inability to accept goods that do not fall under the cases specified in each item of Paragraph 1), we will notify the user without delay after receiving the goods and will request instructions from the user regarding the acceptance of the goods within one month of the notification. If we receive instructions from the user regarding the acceptance of the goods, we will deliver the goods in their current condition, and we will not be liable for any damages, compensation, reimbursement, or other liability for the condition of the goods (including, but not limited to, deterioration, deformation, wear and tear, damage, and spoilage of the goods) except in cases of our willful misconduct or gross negligence.
If we do not receive instructions from the user as described in the preceding paragraph within one month, we will consider the user to have relinquished ownership and other rights to the product, and we may dispose of the product at our discretion by discarding or other means. Except in cases of our willful misconduct or gross negligence, we will not be liable for any damages, compensation, reimbursement, or other liabilities in connection with such disposal. Furthermore, in such cases, we will not refund the product's sales price, shipping fees, delivery charges, or any other fees.

Article 12 Disclaimer regarding goods

We are not responsible for the quality, materials, functions, performance, compatibility with other products, or any other defects of products sold through this site; the seller is solely responsible for the products.

Article 13 Handling of Personal Information

Our company will handle users' personal information obtained in connection with the use of this site in accordance with our separately established "Privacy Policy" and other relevant policies.

Article 14 Suspension/termination of service

Our company may suspend or discontinue all or part of the provision of this site without prior notice or warning to the user if any of the following conditions apply:
1. In the event of fire, earthquake, flood, lightning, heavy snow, or other natural disaster
2. In the event of war, civil unrest, terrorism, riots, disturbances, serious epidemics, or other social unrest
3. If we are unable to receive appropriate service from the telephone company, transportation company, or internet service provider with which we have a contract
4. If circumstances arise that make it technically impossible for our company to address the issue
5. In the event of scheduled and emergency maintenance of the computer system (hereinafter referred to as "the System") used to provide this website.
6. If system operation becomes difficult due to system failure, unauthorized access by a third party, computer virus infection, etc.
7. In cases of enactment, revision, or repeal of laws and regulations, or when requested by an administrative or judicial body based on reasonable grounds.
8. In other cases where we determine that it is unavoidable to suspend or terminate the system.
We shall not be liable for any suspension or termination of this website due to any of the circumstances described in the preceding paragraph or other force majeure events.

Article 15 Disclaimer regarding this website

If we provide links from this site to other websites or resources, or from third-party websites or resources to this site, we do not guarantee or assume any responsibility for the content, use, or results of such linked or linking websites or resources (including, but not limited to, their legality, effectiveness, accuracy, reliability, safety, timeliness, and completeness). Furthermore, if we reasonably determine that the content of a linked website or resource violates laws and regulations or is inappropriate for the management or operation of this site, we may remove such link without any notice or warning to the user.
If a transaction (including, but not limited to, participation in promotions such as sweepstakes) takes place between a user and an advertiser or promoter through an advertisement (including, but not limited to, a sweepstakes advertisement) or promotion posted on this site, the user shall conduct such transaction at their own discretion and responsibility, and we shall not be liable. We make no warranties and assume no responsibility whatsoever regarding the payment of the price, determination of contract terms, warranties, liability for damages, existence of licenses, or any other content and conditions related to such transaction.
This website reserves the right to freely change, delete, or add to its structure, content, web pages, and other elements, and is not obligated to restore them to their previous state at the user's request. The same applies to the entire EC system, including programs and databases.
Our company will be released from liability and fulfill its obligations by processing administrative matters in accordance with the information registered by the user.
If a user causes damage to other users or third parties by using this site, we shall not be held liable, and the user shall resolve the matter at their own responsibility and expense, and shall not cause any damage to us.
Notwithstanding the provisions of this Agreement, in cases where we are found to have acted with intent or gross negligence, we shall be liable only for damages incurred by the user due to or in connection with this Site caused by reasons attributable to us, and only for ordinary and direct damages actually incurred, up to the amount of the user's monthly usage fee.

Article 16 Prohibited matters

Users shall not engage in any of the following acts:
1. Actions that cause inconvenience or damage to other users, third parties other than other users, or our company, or actions that may cause such inconvenience or damage.
2. Actions that infringe or may infringe upon the copyrights or other intellectual property rights, portrait rights, personality rights, privacy rights, publicity rights, or other rights of other users, third parties other than other users, or our company.
3. Using this website for commercial purposes (except for those permitted in advance by our company) is prohibited.
4. Acts that violate public order and morals, or other acts that violate laws and regulations, or acts that may potentially violate them.
5. The act of registering information that contains false or misleading content.
6. The act of using the content provided on this site for purposes other than personal use.
7. Reproducing, selling, publishing, distributing, publicly displaying, or otherwise engaging in similar acts with content obtained through this site by other users or third parties other than other users.
8. The act of collecting, storing, or preserving the personal information of other users.
9. Uploading computer viruses, computer code, files, or programs designed to interfere with, disrupt, or limit the functionality of computer software, hardware, or communication equipment to this site or transmitting them via email or other means is prohibited.
10. The act of accessing this site or obtaining information about this site by crawling (programs such as crawlers, robots, or spiders), scraping, and other similar means.
11. Actions that overload a server using malicious programs or scripts.
12. The act of a single user registering multiple accounts (including, but not limited to, registering separately from a PC, mobile phone, or smartphone).
13. Excessive order cancellations or product returns
14. Any act that damages or undermines the reputation of our company or the vendors, any act that violates laws and regulations, or any other act that our company reasonably deems inappropriate for use of this site.
The user shall compensate for all damages incurred by the Company or third parties as a result of or in connection with any violation of the preceding paragraph (including minor violations).

Article 17 Exclusion of anti-social forces

The user agrees to the following matters to our company:
1. You yourself are not a member of an organized crime group, a company affiliated with an organized crime group, a corporate racketeer, or any similar entity or its members (hereinafter referred to as "anti-social forces").
2. If the user is a corporation, none of its officers (meaning employees who perform business operations, directors, executive officers, or persons equivalent thereto) are members of anti-social forces.
3. I will not use this site to allow anti-social forces to use my name, nor to serve the interests of anti-social forces.
4. You shall not, either directly or through a third party, engage in threatening behavior or violence against our company, or obstruct our business or damage our reputation through deception or intimidation.
If a user violates the preceding paragraph, our company may, without any notice or warning to the user, terminate the sales contract for the product with the user, cancel the user's membership registration, or take any other measures stipulated in these Terms and Conditions.
Except in cases of intentional misconduct or gross negligence on our part, we shall not be liable for any damages, compensation, reimbursement, or other liability incurred by the user as a result of or in connection with the measures described in the preceding paragraph. Furthermore, the user shall compensate us for any damages incurred as a result of or in connection with their violation of paragraph 1.

Article 18 Intellectual Property Rights

All copyrights and other intellectual property rights to this website and the content provided through this website belong exclusively to our company or the content providers.
Regardless of the purpose, if we discover that a user has engaged in unauthorized copying, reprinting, or other unauthorized secondary use of content, or any other act prohibited by laws and regulations, including domestic and international copyright laws, we will take immediate legal action.
If any dispute arises between the user and a third party in violation of the provisions of this article, the user shall resolve the dispute at their own responsibility and expense, and shall not cause any damage to the Company. Furthermore, if the Company suffers any damage, the user shall compensate for all such damage.

Article 19 Severability

Even if any provision of these Terms and Conditions is found to be invalid or illegal, such invalidity or illegality shall not in any way affect, impair, or invalidate, the other provisions of these Terms and Conditions, their interpretation and application.

Article 20 Prohibition of Transfer

Users shall not assign, transfer, assign, pledge, or otherwise dispose of all or part of their rights, obligations, or claims and debts under these Terms and Conditions to any third party without our prior written consent.

Article 21 Other

In the event that any issues arise regarding this website that cannot be resolved through these Terms of Service or our guidance or actions, we and the user shall resolve the matter through good-faith discussions.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Japan.
Any disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

Supplementary Provisions: These Terms and Conditions shall apply to all users from May 1, 2023.

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